FAQs

Placing an order

How can I place an on-line order?

(1) Once you are on the product page of your chosen garment select your size from the drop down box if prompted to, and click Add to Bag.

(2) A pop-up window will appear informing you that the garment has been successfully added to your Shopping Bag. You then have the choice to Continue Shopping or View Bag & Checkout. Click the latter to review and edit your order, and proceed to checkout. You can also review the items in your bag by hovering over the Shopping Bag link at the top right of the page.

(3) Once you are in your Shopping Bag you can amend your order by clicking Edit. This will redirect you to the product page, but you can also update the quantity ordered or remove the item without leaving the Shopping Bag.

(4) When satisfied with the contents of your bag click Proceed to Checkout. You will be given the option to checkout as a guest, login to your existing account or create a new one. Please choose one of those options and follow the steps to complete your online purchase securely. Make sure to complete all mandatory fields, marked with a red asterisk (*).

(5) If you require the order to be sent to an address that differs from your billing address, please tick Ship to a different address at the bottom of the Billing Information page, and follow the steps.

(6) Once your billing and shipping details have been completed you will be informed of the shipping cost for delivery costs).

(7) Click Buy Now to be redirected to the Paypal website where you can pay securely. Please note that your order will not be placed until you have paid on the PayPal website.

(8) You will then return to our website.

(9) Should you face any problems during checkout, please email us at info@senhandmade.com or telephone us on +30 698 000 8910 (Greece).

Can I order by telephone ?

Yes, you can order by phone or email. We will send the invoice to your email address through PayPal, with a link for secure payment via the PayPal website. Once the transaction is complete we will prepare your items for dispatch and email you with details of delivery. To order by email please contact us at info@senhandmade.com and for phone orders telephone us on +30 698 000 8910 (Greece).

Can I cancel an order

Can I cancel an order ?

If you would like to cancel your order you can do so until 5 days after the day on which you receive a product. Please let us know that you have decided to cancel your order by e-mail at info@senhandmade.com (please include all details of your order so as to help us to identify it ) or by telephone on + 30698 000 8910. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. **Custom made orders cannot be cancelled**

Shipping & Delivery

Which countries does Sen Handmade ship to?

Sen Handmade ships worldwide with hellenic post or with international courier upon request. We offer free shipping to countries in the European Union.

How many days does it take to deliver my order ?

All orders are shipped from Greece, one day after the day of purchase. For orders shipped in Greece the delivery time is estimated to 1-3 days. For orders shipped in other European Countries the delivery time is estimated to 5-7 days. For countries out of EU the delivery time is estimated to 10-20 days.

Returns & Excanges

How do I return or exchange an item ?

We hope that you are truly pleased with your order!

If for any reason you would like to return and exchange your products, you can do so within 10 days after the receipt of the order. You must return your unwanted products within these 10 days, for an exchange based on stock availability.

To return and exchange a product, contact us by e-mail at info@senhandmade.com or by telephone on +30 698 000 8910.

Please note that the products must be returned to Sen Handmade in their original packaging provided, unused and in perfect condition with all Sen Handmade garment tags or other original tags still attached. Returns that are damaged or soiled will not be accepted.

We fully check and control your parcel before it leaves our premises. In the unlikely event that you receive a product which is faulty or mis-described, please contact us to arrange an exchange based on stock availability.